Do you ship my order?

We don’t provide shipping, and or, shipping quotes on your order to your country of destination. We can certainly recommend various cargo companies in Bali who will be able to provide shipping estimates for you, timeframes and answer all questions you may have. Alternatively, if you choose to ship your order via DHL, we have found that booking your shipment using your own DHL business account will provide far better rates than we can achieve in Indonesia.

How long will my order take/ what is in stock?

Order lead times depend on the product and quantities you have ordered. After you submit your enquiry form, we will be able to confirm lead times for you. Generally orders will be completed within approximately 8 weeks. Please note, if we have your selected product in stock, your order can be completed within 48 hours.

How can I pay for my order?

We accept payment in Indonesian Rupiah, Australian Dollars or USD via international bank transfer.
We also accept payments of cash or payment via credit card in Kim Soo Bali. Please note in store payments using a credit card will attract a 3% surcharge. As an alternative payment option we can recommend www.wise.com for International bank transfers. Opening a www.wise.com is free and is considered very competitive with exchange rates offered.

What are the minimums per item?

We have a wholesale minimum order amount of IDR 20,000,000
When ordering textiles we require a minimum order of 10 pieces (per cushion cover) and 4 pieces (per throw or coverlet)

What is the wholesale discount from the retail price you offer in Kim Soo?

Our wholesale pricing does not reflect a ‘set discount’ from our retail pricing in Kim Soo. We are fortunate enough to be able to manufacture much of our range in house and that in turn allows us to pass on larger discounts to our wholesale customers.

Can I track my order?

If you are shipping your order via DHL we will provide you with the tracking number once your order has been picked up from our warehouse. If you are shipping using your preferred cargo company, they will provide you with all timeframe and delivery details.

Do you do custom orders?

In some cases it is possible for us to make small modifications to our existing product. We are happy to discuss this with you. Don’t hesitate to let us know if you are looking for a product we don’t currently stock and we will try our best to either source or produce for you.

When do I pay for my order?

We require a 50% deposit once your order is confirmed. At that stage production of your order will begin. The balance payment is due on the completion of your order and before pick up by your chosen shipping partner.