Frequently Asked Questions

Shipping rates are calculated at check out via DHL International Express. The price of shipping varies depending on the volume of your order and your location.

Once your order has been processed it will be dispatched within 1-2 business days. Please see our Terms and Conditions for further information regarding dispatch during high order periods.

*KIM SOO ONLINE does not guarantee suggested delivery times.

You can track your order online using the tracking number we provide you. This number will be sent with the email notification you receive when your order has been shipped. Once the order has been shipped it is your responsibility to track your order, failure to collect your parcel from your local post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your Parcel.

We are unable to delivery directly to PO Box addresses. We require a physical address as a signature is required on delivery.

Yes, we do. Please contact us at online@kimsoohome.com for account details.